I had a very bad day today. Not anything particularly life threatening, but just a yucky day. I spent about two hours today with my phone company, trying to pay my bill. Shouldn't be that hard, right? After all I signed up right away for the paperless billing. Supposed to be easier and good for the environment as well. Every month, my phone company sends me an email telling me my bill is ready for payment. Usually I go to the website, put in my ID name and password in and my bill pops up on the screen. A quick click on the pay button and it is all done.
Except today. Couldn't get in the website. It didn't like my ID name or my password. Tried changing my password, that didn't work. Signed out of my browser, tried it all over again. Still wouldn't work. So I did what I thought I should, called the company. That is where the frustration set in. I explained my situation to the operator. She transferred me to the correct department. Not really. The department I got was in Texas and apparently since I am in California, the Texas folks can't log in to see my account. So she transferred me to the correct department. Not really, again. I got the internet department. My phone company also has internet service. So she transferred me to another department. Not really. Actually I think she just transferred me to the department again, her own department!!! But not knowing that again, I explained my problem. This operator seemed particularly focused on my email address, finally telling me that I couldn't do the online billing without an address from their company. What??!!?? I lost control and demanded to speak with a supervisor, who listened to my ranting for a few minutes. Then told me the best solution to my problem would be to go online and use their email system to email a request for help. Unbelievable. The long and short, but actually the long and very long, of my story is that I was transferred I think 8 times. I lost count. It was minimally 8 times, perhaps 9. I NEVER received a solution to my problem. I received another supervisor who told me he would check into and have someone call me tomorrow. By this time, I was pretty much beaten down so I agreed.
So, I am a little hesitant to mention the name of this company but it rhymes with AT&T (oops, sorry but not really). It is unbelievable to me that a company the size of AT&T couldn't handle this question. It seems really simple to me. I probably need to get my password or ID name re-set in some manner. But I couldn't get through the maze of AT&T bureaucracy to find that department. No one seemed to know where to send me, so they just sent me. I don't have any confidence I will get a call tomorrow so I think I will have to go at this again next week.
After all of this, I went to our local grocery store chain to pick up some stuff for dinner. I don't usually like going on this day because it is senior citizen day, all seniors get a 5% discount on Tuesdays and Thursdays. Those seniors really like their discounts so the store is usually much busier on that day. But I have to go because for some reason, my unreasonable kids like to eat EVERY day. I am kind of beat, watching the young 22-23ish checker check my items through. Then I notice it. He gave me the senior citizen discount!!! I am outraged! But you want to know the worst part? I didn't say a thing, I took it - the whole $1.87. I would like to think that I don't look quite senior citizenish yet but I believe that my experience with AT&T this afternoon aged me. I just hadn't realized how much!
No comments:
Post a Comment